Returns & Exchanges
VIOLET GREY offers a curated selection of the finest beauty products, and we want you to be completely satisfied with your purchase. If you are not entirely happy, we accept returns of unopened and unused items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to return.
Prepare Your Package
Securely pack your items in the original VIOLET GREY packaging, ensuring all protective seals and luxury boxing are intact.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing