Frequently Asked Questions
Discover everything you need to know about the VIOLET GREY shopping experience.
What is the VIOLET CODE?
The VIOLET CODE is our rigorous testing process. Every product on our site has been tested by our community of celebrity makeup artists, hairstylists, and dermatologists to ensure it meets our standards of excellence.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing your tracking number. You can use this number on the carrier's website to monitor your shipment's progress.
What is your return policy?
We accept returns on most new or gently used items within 30 days of purchase. Please note that certain items, such as final sale products, are not eligible for return.
Do you offer international shipping?
Yes, VIOLET GREY ships to many countries worldwide. Shipping fees and delivery timelines vary by destination and will be calculated at checkout.
Are your products authentic?
Absolutely. VIOLET GREY is an authorized retailer for every brand we carry. We source our inventory directly from the manufacturers to guarantee 100% authenticity.
How do I contact a beauty curator for advice?
Our team of experts is available to help you build a personalized regimen. You can reach out via our 'Contact Us' page or use the live chat feature during business hours for immediate assistance.